Effective Date: January 2024
At TheSleeka, we want you to be satisfied with your purchase. Our return and exchange policy is as follows:
1. Eligibility for Returns/Exchanges
You may return or exchange products within 3 days of receiving your order, provided the following conditions are met:
- The product is unused, in its original packaging, and in the same condition as delivered.
- You have proof of purchase (invoice or order number).
- Only if we delivered you the wrong/damaged article.
2. Non-Returnable Items
- Sale items, promotional items, and personalized products cannot be returned or exchanged.
3. Return/Exchange Process
To initiate a return or exchange:
- Contact us at thesleeka@gmail.com or 03107078035.
- Provide the order number and reason for the return/exchange.
- Once approved, we will arrange the collection of the product at your doorstep (for COD orders).
- Courier charges and handling charges will be paid by the customer in case of change of mind.
4. Refunds
- Refunds are processed once the returned item has been inspected and approved.
- All refunds will be provided in cash upon the return of the product, or as a voucher for future purchases, depending on your preference.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery to resolve the issue.